Expert Reveals Five Questions to Ask If You Suspect a Scam Call

We’ve all had them – that unexpected call that doesn’t sit right. Maybe it’s the tone, the timing, or what they’re asking. But how do you know for sure?

A call centre insider has revealed the five simple questions you should ask the moment a call feels off – and says doing so could stop you from falling victim to a convincing phone scam.

Ged Ryan, Director at Consumer Links, has spent years training call agents to recognise fraud – and says scam calls are becoming more polished, professional, and dangerous.

“Scammers don’t sound like scammers anymore,” Ged warns. “They sound like your bank. They sound like your broadband provider. They sound like someone trying to help you.

 That’s exactly why they’re so successful.”

But Ged says there are five key questions that can instantly expose a dodgy call – and every member of the public should know them.

1. “Can I call you back on your official number?”

Legitimate companies will never object to this – in fact, they’ll encourage it.

“If they start making excuses or pressuring you to stay on the line, it’s a red flag,” says Ged. “No real organisation will stop you from double-checking who they are.”

2. “Why do you need this information?”

Scammers rely on blind trust. By simply questioning them, you put them on the back foot.

“If they can’t clearly explain why they need your personal details, hang up. Vague answers or aggressive tone? Walk away.”

3. “Can you send me this in writing?”

A proper business will have no issue sending you official documents or emails. Scammers won’t.

“They’ll either say it’s urgent, or that it’s too confidential to email – that’s your sign,” Ged explains.

4. “Where are you calling from exactly?”

Get specific. Ask for the full name of the company, department, and address. Then check it later.

“The more precise your questions, the quicker they’ll panic,” says Ged. “They’re hoping you won’t push back – so do.”

5. “Can I have time to think about it?”

Whether it’s a fake refund, an ‘urgent’ payment, or a too-good-to-be-true offer, scammers count on you rushing.

“Pressure is their biggest weapon,” Ged says. “The moment you ask for time, you break their spell.”

Don’t Be Afraid to Hang Up

If the call feels wrong – trust your instincts. You don’t owe anyone your time or information, especially when something feels off.

“Scammers rely on fear, politeness, and confusion,” Ged adds. “But if you stay calm and ask the right questions, you take back control.”